Terrible design, it gets stuck in the portafilter's cup if you don't have the right amount of coffee grinds in there. And then trying to take it out is like being stuck in hell.
The spring-loaded black skirt blocks your access between the tool and the portafilter cup's lip so you have to try to lift it with your fingers, while holding the whole thing and trying to fit a knife blade in between the skirt and the lip. After that you wiggle your way in with the knife blade the fun begins. You try your best to not bend the knife or scratch the tool and it takes a good 30 seconds to get it out. This happens numerous times as you can imagine.
By the way, the knife doesn't reach between the tool itself that's stuck inside the portafilter cup, and the cup. It's just the cup and the skirt. I got very angry with it last time and I just knocked the portafilter's cup onto the back of my kitchen chair. Came out, but so did the grinds, and a chunk of my chair's backrest edge. So happy I bought this!
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