What’s the future for customer service and hospitality in coffee?
Hospitality is a cornerstone of specialty coffee, especially in cafés. In an industry defined by its emphasis on craft and skill, cultivating relationships between baristas and customers is key. Baristas act as the hosts and coffee sommeliers, ensuring customers feel welcome while also sharing a wealth of coffee knowledge so they can make informed decisions. […]
What’s the future for customer service and hospitality in coffee? Read Post »