In specialty coffee, customer service will always be the most important thing
Since its inception, the coffee industry has prioritised its customers. As far back as the late 1800s, consumers demanded convenience, expecting their coffee to be roasted for them. When the second wave of coffee emerged in the mid-to-late 20th century, customer interaction became an even bigger focal point. Chains like Starbucks and Peet’s emphasised freshness, […]
In specialty coffee, customer service will always be the most important thing Read Post »