automation

In specialty coffee, customer service will always be the most important thing
2024, coffee, Espresso

In specialty coffee, customer service will always be the most important thing

Since its inception, the coffee industry has prioritised its customers. As far back as the late 1800s, consumers demanded convenience, expecting their coffee to be roasted for them. When the second wave of coffee emerged in the mid-to-late 20th century, customer interaction became an even bigger focal point. Chains like Starbucks and Peet’s emphasised freshness, […]

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Finding a balance: How automation can better support baristas
coffee consumers, global inflation, retail prices

Finding a balance: How automation can better support baristas

With rising global inflation rates and ever-increasing retail prices, coffee consumers are more price-conscious than ever. The demand for value for money has been steadily creeping in, with customers expecting quality and consistency from all of their coffee shop visits. At the same time, high staff turnover continues to impact specialty coffee shops and the

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In an era defined by automation, how can roasters balance technology and craft?
artisanry

In an era defined by automation, how can roasters balance technology and craft?

Across all levels of the supply chain, specialty coffee has fully embraced automation. For an industry that was once defined by its emphasis on artisanry and craftsmanship, this underscores a significant shift in favour of consistency and quality control.   With recent advances in technology, automation has reduced, and in some cases eliminated, the possibilities of

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